What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Our form is not letting anyone upload a photo or a video file.

    Asked by mcgregorcasting on January 16, 2017 at 11:00 PM
    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 17, 2017 at 02:24 AM

    I have tested your embedded form and I was not able to replicate mentioned issue. I successfully uploaded .jpg file and .mp4 file. I was also able to submit your embedded form and I got redirected to Thank You page.

    I have also checked and my submission was successfully sent and it is shown on submission page of your form.

    Were you able to resolve your issue? Or maybe it was temporary issue. 

    If the issue still persist on your end, please let us know which device and browser are you using. 

    Let us know if you need further assistance.

  • Profile Image

    Answered by mcgregorcasting on January 17, 2017 at 10:45 PM
    Hey there
    Thanks for that! Yes it seemed like it was just a temporary issue yesterday. Its back up and working now.
    Thanks very much.
    Gemma B

    "As a member of the CGA, I am committed to diverse, inclusive casting."

    18 Charles St, Redfern NSW 2016 Australia
    +61 (2) 9557 2844 • office

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    JotForm Support

    Answered by BJoanna on January 18, 2017 at 02:15 AM

    You're welcome.

    We are glad to hear that your form is working properly now. 

    Feel free to contact us fi you have any other questions or issues.