What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to sync the missing submissions into the Dropbox Integration?

    Asked by tycoprinting on January 17, 2017 at 12:09 PM

    Were you having an issue with your dropbox integration earlier?  It seems to have since resolved itself but we are missing a chunk of form submissions where we got the email notification but the files were never synced with dropbox.

     

    Thanks.

    Page URL:
    https://www.tycoprinting.com/page/send-files

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    JotForm Support

    Answered by AIDAN on January 17, 2017 at 01:32 PM

    Hi, thank you for contacting us.

    I apologize for the inconvenience, as we do not have any means to get the missing submissions synced with Dropbox, except manually editing the missing form submissions one by one.

    We have a detailed guide on how to edit for submissions here: https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    I hope that helps. Apologies again for the inconvenience. Thank you.

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    Answered by tycoprinting on January 17, 2017 at 01:44 PM

    Thank you.  Was there a known issue or did this happen because of something on our end?

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    JotForm Support

    Answered by BDAVID on January 17, 2017 at 03:23 PM

    I have not seen any reports so far. Probably it was a brief issue. Let us know if you need more help.