How to sync the missing submissions into the Dropbox Integration?

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    tycoprinting
    Asked on January 17, 2017 at 12:09 PM

    Were you having an issue with your dropbox integration earlier?  It seems to have since resolved itself but we are missing a chunk of form submissions where we got the email notification but the files were never synced with dropbox.

     

    Thanks.

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    AIDAN
    Answered on January 17, 2017 at 01:32 PM

    Hi, thank you for contacting us.

    I apologize for the inconvenience, as we do not have any means to get the missing submissions synced with Dropbox, except manually editing the missing form submissions one by one.

    We have a detailed guide on how to edit for submissions here: https://www.jotform.com/help/325-How-to-Edit-Submissions-Made-on-Your-Forms

    I hope that helps. Apologies again for the inconvenience. Thank you.

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    tycoprinting
    Answered on January 17, 2017 at 01:44 PM

    Thank you.  Was there a known issue or did this happen because of something on our end?

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    BDAVID
    Answered on January 17, 2017 at 03:23 PM

    I have not seen any reports so far. Probably it was a brief issue. Let us know if you need more help.