- ninashorAsked on January 17, 2017 at 01:17 PM
Hello I used to have a premium account and now I am in a free account (no upload space available) and asked to upgrade to bronze account wich is much more expensive than teh premium account I used to have. Is this a policy change?
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- JotForm SupportJohn_BensonAnswered on January 17, 2017 at 03:13 PM
I can see that you already subscribe to Bronze Yearly plan.
Sorry for the inconvenience. We have updated our pricing plan. Unfortunately, the normal pricing will be applied if you failed to renew the subscription while you are under the grandfathered plan which is the Premium account.
If you need more clarifications, please let us know. Thank you.