What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Pricing plan changes

    Asked by ninashor on January 17, 2017 at 01:17 PM

    Hello I used to have a premium account and now I am in a free account (no upload space available) and asked to upgrade to bronze account wich is much more expensive than teh premium account I used to have. Is this a policy change?


    Thank you

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    JotForm Support

    Answered by John_Benson on January 17, 2017 at 03:13 PM

    I can see that you already subscribe to Bronze Yearly plan.

    Sorry for the inconvenience. We have updated our pricing plan. Unfortunately, the normal pricing will be applied if you failed to renew the subscription while you are under the grandfathered plan which is the Premium account. 

    If you need more clarifications, please let us know. Thank you.