Why are my downloaded submissions coming out as gibberish?

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    NYAscholarships
    Asked on January 17, 2017 at 04:37 PM

    I've downloaded a submission in PDF, however, most of it comes out as gibberish. Can you help me figure out how to download so that it can be read?

    Thank You

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    Ian
    Answered on January 17, 2017 at 08:16 PM

    You have set the Encryption option for the form to Yes

    Now, you will get a new dialog that will ask you to add your own public key or to have one generated for you, Please go through the details provided at URL .

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Let us know if you have more questions.