Why are my downloaded submissions coming out as gibberish?

  • NYAscholarships
    Asked on January 17, 2017 at 4:37 PM

    I've downloaded a submission in PDF, however, most of it comes out as gibberish. Can you help me figure out how to download so that it can be read?

    Thank You

    Jotform Thread 1037389 Screenshot
  • Ian
    Replied on January 17, 2017 at 8:16 PM

    You have set the Encryption option for the form to Yes

    Why are my downloaded submissions coming out as gibberish? Image 1 Screenshot 20

    Now, you will get a new dialog that will ask you to add your own public key or to have one generated for you, Please go through the details provided at URL .

    https://www.jotform.com/help/344-Encrypted-Forms-and-How-to-Use-Them

    Let us know if you have more questions.