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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    The submissions counter remains the same after upgrading to the bronze plan

    Asked by g5press on January 18, 2017 at 06:38 AM

    Hi,

    I was on free plan and I used 20 submission from my 100 free submissions.

    now i upgrade my plan to 1000 ,  your panel didn't gave me the free submissions, like other services, you could add the free submission to my 1000.

    now I'm unhappy with my upgrade because if I wish I upgrade It at the end of the month ,  I didnt Use 20 of my 1000 but it shows like this.

     

  • Profile Image
    JotForm Support

    Answered by Welvin on January 18, 2017 at 07:59 AM

    I'm sorry, but that is not part of the inclusions of our billing terms. If you will upgrade, you will get the total of that plan. The free limits won't be added to it. What I did is reset your submissions limits back to zero.

    Also, we have this program called getMore where you can get additional monthly submissions by doing some tasks. You can avail of it.

    https://www.jotform.com/myaccount/getMore

     

  • Profile Image

    Answered by g5press on January 23, 2017 at 09:18 AM

    Thanks Welvin,

    I hope this could be done automatically in future.

  • Profile Image
    JotForm Support

    Answered by Welvin on January 23, 2017 at 10:23 AM

    You're welcome.

    Our management will decide on that. If there will be changes in the future, we will make sure to let you know here.