The submissions counter remains the same after upgrading to the bronze plan

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    g5press
    Asked on January 18, 2017 at 06:38 AM

    Hi,

    I was on free plan and I used 20 submission from my 100 free submissions.

    now i upgrade my plan to 1000 ,  your panel didn't gave me the free submissions, like other services, you could add the free submission to my 1000.

    now I'm unhappy with my upgrade because if I wish I upgrade It at the end of the month ,  I didnt Use 20 of my 1000 but it shows like this.

     

  • Profile Image
    Welvin
    Answered on January 18, 2017 at 07:59 AM

    I'm sorry, but that is not part of the inclusions of our billing terms. If you will upgrade, you will get the total of that plan. The free limits won't be added to it. What I did is reset your submissions limits back to zero.

    Also, we have this program called getMore where you can get additional monthly submissions by doing some tasks. You can avail of it.

    https://www.jotform.com/myaccount/getMore

     

  • Profile Image
    g5press
    Answered on January 23, 2017 at 09:18 AM

    Thanks Welvin,

    I hope this could be done automatically in future.

  • Profile Image
    Welvin
    Answered on January 23, 2017 at 10:23 AM

    You're welcome.

    Our management will decide on that. If there will be changes in the future, we will make sure to let you know here.