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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Key pop up and scrambled contracts.

    Asked by tricialaponte on January 18, 2017 at 07:21 PM

    I had a client submit 2 contracts, I didn't receive notification of either so I logged onto jotform to see if maybe they got hung up here.  I see 2 new submissions but they are encrypted, I can only assume and a pop up keeps asking me to upload a key but there is no explanation as to why or what to do.  I need this resolved asap please. 

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    JotForm Support

    Answered by Chriistian on January 18, 2017 at 09:43 PM

    If I understand correctly, your form became encrypted without you turning it on? I checked your form submissions but I don't see any encrypted submissions. Did you delete these submissions from the records? I also noticed that your form is not encrypted, so your latest submissions should display successfully. Unfortunately you will have to ask your clients to resubmit their data.

    If you encounter the issue again where the form suddenly becomes encrypted without your setup, please do let us know.
    Thank you.

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    Answered by tricialaponte on January 18, 2017 at 10:45 PM
    yes, I deleted and found the on/off of the encryption. Wondering why it was
    turned on
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    JotForm Support

    Answered by Chriistian on January 18, 2017 at 10:59 PM

    Is there any other user who may had access to you account or your device where the account is logged in? If no one else edited the form, it may be a glitch. This should be resolved, but if the issue happens again, please let us know immediately and we will report it to our devs.