Can I change the timing of the Incomplete Payment Notification E-Mail

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    nikkib312
    Asked on January 19, 2017 at 10:57 AM

    I understand that there is typically a 30 min to 1 hour buffer between someone submitting a form but not completing the payment and a notifier being sent. My question is, can I adjust the timing of that buffer? For example, can I wait four hours before the Pending email is sent?

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    Boris
    Answered on January 19, 2017 at 12:01 PM

    I'm afraid that the waiting time for the "pending payment" notification is not adjustable.

    Please let us know if we can assist you with anything else.