What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can I change the timing of the Incomplete Payment Notification E-Mail

    Asked by nikkib312 on January 19, 2017 at 10:57 AM

    I understand that there is typically a 30 min to 1 hour buffer between someone submitting a form but not completing the payment and a notifier being sent. My question is, can I adjust the timing of that buffer? For example, can I wait four hours before the Pending email is sent?

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    JotForm Support

    Answered by Boris on January 19, 2017 at 12:01 PM

    I'm afraid that the waiting time for the "pending payment" notification is not adjustable.

    Please let us know if we can assist you with anything else.