What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I just upgraded to bronze and it ended up for a yearly subscription but I meant to do it monthly can you help

    Asked by SeaJack on January 19, 2017 at 05:50 PM

    I just updated our free subscription to Bronze and somehow didn't click the monthly payment button and ended up signing up for a year. I believe that the transaction number is #2983-4205.

     

    Also as we are a 501(c)3 non profit I haven't been able to access your form for certifying our non profit status. My user name is SeaJack but if you wish to use e-mail I can be reached at webmaster@AMSOV.org or phone 508-655-1471 EDT.

     

    Thanks in advance.

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 19, 2017 at 07:49 PM

    I have just refunded the payment.

    On regards to the nonprofit subscription. Did you follow this link to apply?

    https://www.jotform.com/nonprofit/pricing/