What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    jotform MWI2017 EOM/EOQ not uploading

    Asked by Richard Dubois  on January 20, 2017 at 11:53 AM
    Page URL:
    https://submit.jotformpro.com/submit/70157617626964/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by david on January 20, 2017 at 12:19 PM

    Apologies, we had server issues that are now fixed.  Forms should be working properly once again.

    Let us know if you have any further trouble submitting forms and we will be happy to have a look.

  • Profile Image

    Answered by crsslo on January 20, 2017 at 12:35 PM

    There are still issues with the file upload field.

  • Profile Image
    JotForm Support

    Answered by david on January 20, 2017 at 12:39 PM

    @crsslo I tested with a couple of my own forms and had a couple colleagues test as well, file uploads should be working at this time.  If they still are not, let us know which form you are having trouble with and we will take a look.

  • Profile Image

    Answered by crsslo on January 20, 2017 at 12:44 PM

    All of our forms are having the issue...

    Using the drag and drop file upload, the files upload successfully and after submitting the form the files are not included in the submission information. 

  • Profile Image

    Answered by crsslo on January 20, 2017 at 01:07 PM

    Can you reproduce the issue?

     

    Why is the captcha challenge so oppressive?

  • Profile Image

    Answered by crsslo on January 20, 2017 at 01:32 PM

    here is an example form with the issue

     

    https://form.jotform.com/70195378944973

  • Profile Image

    Answered by Richard Dubois  on January 20, 2017 at 01:45 PM
    I think we have resolved the issue. We changed the region as the old one is discontinued. It seems to be working now.
    ...
  • Profile Image
    JotForm Support

    Answered by david on January 20, 2017 at 02:11 PM

    We were indeed still experiencing issues with file uploads.  This should also now be fixed.  Let us know if it is not and we will take a look as soon as possible.