Why my submissions are not showing in submissions tab?

  • Profile Image
    Asked on January 21, 2017 at 11:10 AM

    I used the system to use it for an event on facebook, the form is there.
    I got one registration but when I log in there is no data of the form Ii created or the information of registree.


    My event is on thursday please help with this
    Here is the page
    if you click book now it sends you to the jot form

  • Profile Image
    Answered on January 21, 2017 at 01:55 PM

    I checked your form and there are no submissions made through it. All logs are showing zero submissions.

    I did a test submission and it appeared:

    So everything is working fine.

    If you have any additional questions please let us know.

    Thank you!

  • Profile Image
    Answered on January 21, 2017 at 03:45 PM
    The first notification says 1 person did through the event created
    Visit us!
  • Profile Image
    Answered on January 21, 2017 at 08:28 PM

    Perhaps you're referring to the incomplete payments? There's one incomplete payment in your form.

    To understand why submissions end up as incomplete, check this article http://www.jotform.com/help/135-How-to-View-Pending-Submissions?