What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am using only 4 forms

    Asked by 5RingsteamAZ on January 21, 2017 at 12:05 PM

    I am only using 4 forms.  3 that are enabled and 1 that is disabled.    The app will not allow me to enable the 4th form without upgrading.


    Why can't I enable my form without upgrading?



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    JotForm Support

    Answered by Kevin_G on January 21, 2017 at 02:26 PM

    I have checked your account and found you have some forms active in the "Archive" folder, what you would need to do is to disable these forms and then you will be able to enable the needed form. 

    You will need to do the same, disable the needed forms if you want to create or enable a new one. 

    If you have any question, let us know.