What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A question about my recent payment

    Asked by s9090192429 on January 22, 2017 at 06:04 AM

    я платил с карты и платеж прошел, но перед этим я хотел сменить карту и пытался заплатить другой картой, на сайте у меня не получилось, а деньги с карты списали. Вопрос - получается я оплатил 2 раза, но мне на сайте показали, что только один. Как быть? И узнать куда делись деньги с карты Альфа-банка?

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    JotForm Support

    Answered by Welvin on January 22, 2017 at 08:00 AM

    Your recent payment was made on January 17, 2017 for the Bronze Monthly Plan. I can't find your other payment. If the payment was made for your account, you should see a receipt about it under your billing area. We will also get a notification that you have two active subscriptions with us, but there's none.

    If you have been charged, then please let us know the payment reference number or send us the receipt of the payment so we can check again.