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A question about my recent paymentAsked by s9090192429 on January 22, 2017 at 06:04 AM
я платил с карты и платеж прошел, но перед этим я хотел сменить карту и пытался заплатить другой картой, на сайте у меня не получилось, а деньги с карты списали. Вопрос - получается я оплатил 2 раза, но мне на сайте показали, что только один. Как быть? И узнать куда делись деньги с карты Альфа-банка?
Your recent payment was made on January 17, 2017 for the Bronze Monthly Plan. I can't find your other payment. If the payment was made for your account, you should see a receipt about it under your billing area. We will also get a notification that you have two active subscriptions with us, but there's none.
If you have been charged, then please let us know the payment reference number or send us the receipt of the payment so we can check again.