Form's submission page is empty.

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    MaartenPors
    Asked on January 23, 2017 at 05:47 AM

    I try to look at all the submissions on my form I see all the submissions in a row but there is nothing in name, Email, etc.

     

     

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    ashwin_d
    Answered on January 23, 2017 at 06:53 AM

    Hello MaartenPors,

    I did check your account and found that you are saving your form's submission data in "Europe Datacenter". Please check the screenshot below:

     

    Please click on the following URL to sign in to your Jotform account and you should be able to view your submission data:  https://eu.jotform.com/

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image
    MaartenPors
    Answered on January 23, 2017 at 07:46 AM
    Hallo Ashwin,
    How do I get to this page I looked everywhere but the page showing in screenshot is no where to be found.
    Met vriendelijke groet,
    Maarten Pors
    Gitaar Instituut Dordrecht
    Mail: info@gitaarinstituutdordrecht.nl
    Web: www.gitaarlesindordrecht.nl
    Facebook: GitaarInstituutDordrecht
    Tel: +31653786990
    ...
  • Profile Image
    MaartenPors
    Answered on January 23, 2017 at 08:45 AM
    Hello Ashwin,
    Sorry, got it, downloaded it but empty.
    I changed something this morning on the form. perhaps this messes up the way the data is presented in such a way that the data can’t be shown anymore?
    I am only interested in the form submitted yesterday. Would it be possible to sent me an copy of that?
    Cheers
    Maarten Pors
    Gitaar Instituut Dordrecht
    Mail: info@gitaarinstituutdordrecht.nl
    Web: www.gitaarlesindordrecht.nl
    Facebook: GitaarInstituutDordrecht
    Tel: +31653786990
    ...
  • Profile Image
    Kiran
    Answered on January 23, 2017 at 10:58 AM

    It looks like there is an issue with the submissions. I have tried moving the form and its submissions to US data center and back to EU center again. The submissions are displaying normally now when accessed by https://eu.jotform.com/.

    Please check now and let us know if you need any further assistance. We will be happy to help.