Why my form is always stuck on submit?

  • Profile Image
    yadleycom
    Asked on January 23, 2017 at 07:00 AM

    Hie Jotform. I am having some issues with my application form. I have 6 users now who are complaining that after they have filled in all the required details on the form, when they click the SUBMIT button nothing happens. actually the status endlessly becomes SUBMITTING.....

     

    Please please may you help me.

  • Profile Image
    yadleycom
    Answered on January 23, 2017 at 07:13 AM

    Anybody home? Sorry I have customers on standby right now on my site and I was wondering if anyone could assist me?

  • Profile Image
    Nik_C
    Answered on January 23, 2017 at 08:50 AM

    I checked your URL but I run on a "Not Found" page:

    But anyhow, I checked the form, I assume this is the one that you have a problem with https://form.myjotform.com/60956988139576

    And I had a successful submission (please ignore it): 

    So it must be something to do with how you embedded your form because it is working fine in the form alone.

    Additionally, you can try to embed your form by using the iFrame method, here is the code you should paste in your website:

    <iframe id="JotFormIFrame-60956988139576" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.myjotform.com/60956988139576" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

    If the issue persists, please let us know.

    Thank you!

  • Profile Image
    yadleycom
    Answered on January 23, 2017 at 08:57 AM

    Hie (Nick I suppose)

    You are right, it probably could be the way I embedded the form. I have never used the iFrame method before but I am trying to navigate my way into it now. Will update you.....Thanks!

  • Profile Image
    yadleycom
    Answered on January 23, 2017 at 09:24 PM

    Hie again

    Just wanted to say thank you so much. I re-embedded the form using the link with the java script code and its working perfectly:

    http://yadley.com/cabincrew/apply-now/

    I have tested it with three different browsers so far and I am happy. Thanks for your recommendations. 

  • Profile Image
    John_Benson
    Answered on January 24, 2017 at 01:35 AM

    We're glad that the issue is now resolved. On behalf of my colleague Nik_C, you're welcome.

    If you need assistance, contact us again. Thank you.