What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my form is always stuck on submit?

    Asked by yadleycom on January 23, 2017 at 07:00 AM

    Hie Jotform. I am having some issues with my application form. I have 6 users now who are complaining that after they have filled in all the required details on the form, when they click the SUBMIT button nothing happens. actually the status endlessly becomes SUBMITTING.....


    Please please may you help me.

    Page URL:

  • Profile Image

    Answered by yadleycom on January 23, 2017 at 07:13 AM

    Anybody home? Sorry I have customers on standby right now on my site and I was wondering if anyone could assist me?

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    JotForm Support

    Answered by Nik_C on January 23, 2017 at 08:50 AM

    I checked your URL but I run on a "Not Found" page:

    But anyhow, I checked the form, I assume this is the one that you have a problem with https://form.myjotform.com/60956988139576

    And I had a successful submission (please ignore it): 

    So it must be something to do with how you embedded your form because it is working fine in the form alone.

    Additionally, you can try to embed your form by using the iFrame method, here is the code you should paste in your website:

    <iframe id="JotFormIFrame-60956988139576" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.myjotform.com/60956988139576" frameborder="0" style="width:100%; height:539px; border:none;" scrolling="no"> </iframe>

    If the issue persists, please let us know.

    Thank you!

  • Profile Image

    Answered by yadleycom on January 23, 2017 at 08:57 AM

    Hie (Nick I suppose)

    You are right, it probably could be the way I embedded the form. I have never used the iFrame method before but I am trying to navigate my way into it now. Will update you.....Thanks!

  • Profile Image

    Answered by yadleycom on January 23, 2017 at 09:24 PM

    Hie again

    Just wanted to say thank you so much. I re-embedded the form using the link with the java script code and its working perfectly:


    I have tested it with three different browsers so far and I am happy. Thanks for your recommendations. 

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    JotForm Support

    Answered by John_Benson on January 24, 2017 at 01:35 AM

    We're glad that the issue is now resolved. On behalf of my colleague Nik_C, you're welcome.

    If you need assistance, contact us again. Thank you.