What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form no longer responsive?

    Asked by Justin_Bystrom_RF on January 23, 2017 at 10:08 AM

    I checked my form this morning after previewing the upcoming 4.0 release and the conditional logic no longer appears to be active.

    I have cleared my cache / tried different browsers and there is no change.  I hope it is something on my end.

    Please advise.

    Page URL:
    https://form.jotform.com/60755262583157

  • Profile Image

    Answered by KadeJM on January 23, 2017 at 12:26 PM

    We appreciate your report about this problem with your form and conditions no longer responding and we do sincerely apologize about any inconveniences that you might be having with it.

    I am able to confirm your conditions do not seem to be working on my end which I am able to replicate in our 4.0 formbuilder version but, please note that this is currently still in beta and might not be fully functional until it's official release.

    Have you tried going into your my account > settings > formbuilder > and change it back to Version 3 to see if that helps to fix the problem to get it working again?

    In the meantime I will investigate this further to help figure out what happened with version 4 so that we can report it to our developers to get it fixed if necessary.