What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Trying To Do Conditional Logic For A Photo

    Asked by dgrey101 on January 23, 2017 at 01:56 PM

    Trying to do conditional logic for a photo to come up if a certain box is selected in my jotform- photo does not show properly. Not sure why. It is a jpg file. Help? In the jot form, I have the conditional logic setup with just the Padauk wood ring option.

    Page URL:
    https://form.jotform.com/70125641011136

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 23, 2017 at 03:50 PM

    The condition works fine, but the image appears to be broken, because it did not upload properly. Please remove it, and upload it again:

    Let us know if you need more help.

  • Profile Image

    Answered by dgrey101 on January 24, 2017 at 02:21 PM

    I've tried to do that numerous times. I've tried to resize it. I've tried to move it in different areas of the jot form. It's a jpg file which is most common. Im not sure what else to try

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 24, 2017 at 03:49 PM

    Can you share the image with us, so we can try to upload it in your form? You can post the image in this forum thread:

    1) Load the link to this thread in your browser: https://www.jotform.com/answers/1043426 

    2) Follow this guide to upload the image: https://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum 

    We will be glad to assist you.

  • Profile Image

    Answered by dgrey101 on January 24, 2017 at 06:42 PM

     

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 24, 2017 at 11:04 PM

    Looks like it did not post, can you share the picture through Google Drive? Try to upload it here, and paste the link in your header field: https://www.jotform.com/help/image_upload.php?naked=true 

  • Profile Image

    Answered by dgrey101 on January 25, 2017 at 11:26 AM

    When I try to upload the img and header link, this error comes up on my screen after I press send...

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 25, 2017 at 11:36 AM

    Make sure to login to your account first. Or share it through Google Drive. It looks like your file might be corrupted. I have not had problems uploading or downloading .jpg files.

  • Profile Image

    Answered by dgrey101 on January 25, 2017 at 11:41 AM

     Is there an e-mail address I can send the file to. i promise you the file's not corrupted

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 25, 2017 at 11:50 AM

    Send it to support@jotform.com, in the email please references to the link of this thread, here is the link: https://www.jotform.com/answers/1043426