What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Regarding Hosting Security Who Can I Speak With?

    Asked by Steve Hani  on January 23, 2017 at 04:44 PM

    Hi, thanks for your response.


    I really need to speak with somebody regarding Hosting Security?  When we upload content from our forms to JotForms Hosting Systems how will it be protected whilst stored on those systems...


    I know you mention Encryption as a form of control / protection but what about access to our data and protection of access to our data.... Does JotForms align or certify against any Industry Standard Security Framework (such as ISO27000 series). Or Cloud Security Alliance?

    It may be best to contact somebody directly (via the phone or email).

    Kind regards


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    JotForm Support

    Answered by Kevin_G on January 23, 2017 at 09:45 PM

    To access your data you need to log-in through our secure website https://www.jotform.com otherwise, the info submitted in your forms cannot be seen. 

    Also, you are able to decide if your uploaded files are available by anyone with the link or only when you're logged-in in your account, to do so you only need to go to the settings page of your account and set this in the privacy sections: 



    Additionally, we provide a very high security through out our hosting provider's servers for stored data. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks.

    You may also refer to privacy policy to get more info about it: https://www.jotform.com/help/9-Privacy-Policy 

     You could also contact us directly to our support@jotform.com email address if you would like to get further assistance via email.