Regarding Hosting Security Who Can I Speak With?

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    Steve Hani 
    Asked on January 23, 2017 at 04:44 PM

    Hi, thanks for your response.

     

    I really need to speak with somebody regarding Hosting Security?  When we upload content from our forms to JotForms Hosting Systems how will it be protected whilst stored on those systems...

     

    I know you mention Encryption as a form of control / protection but what about access to our data and protection of access to our data.... Does JotForms align or certify against any Industry Standard Security Framework (such as ISO27000 series). Or Cloud Security Alliance?

    It may be best to contact somebody directly (via the phone or email).

    Kind regards

    Steve

  • Profile Image
    Kevin_G
    Answered on January 23, 2017 at 09:45 PM

    To access your data you need to log-in through our secure website https://www.jotform.com otherwise, the info submitted in your forms cannot be seen. 

    Also, you are able to decide if your uploaded files are available by anyone with the link or only when you're logged-in in your account, to do so you only need to go to the settings page of your account and set this in the privacy sections: 

    https://www.jotform.com/myaccount/settings.

     

    Additionally, we provide a very high security through out our hosting provider's servers for stored data. We have a very powerful cloud of servers in SSAE16 Audited facilities which provides security protection against malicious attacks like SQL injection and denial of service (DOS) attacks.

    You may also refer to privacy policy to get more info about it: https://www.jotform.com/help/9-Privacy-Policy 

     You could also contact us directly to our support@jotform.com email address if you would like to get further assistance via email.