What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    World Pay Integration Help Request

    Asked by ParknJetPHL on January 23, 2017 at 05:20 PM

    I am attempting to create a donation form which will utilize our World Pay account to process the donation payments.  Your instructions seemed very straight forward, but when I tried to follow the step by step directions, I was unable to find the "installation ID" or a place to put the url that I needed to.  I phoned World Pay and they were of little help as the terminology that you give in your instructions was not known to the WP customer service rep. Also, they were not familiar with JotForm, which didn't help either.

    I am hoping that someone can help.

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    JotForm Support

    Answered by BDAVID on January 23, 2017 at 09:56 PM

    That's odd, they should be able to guide you to get the installation ID, here is a guide from their support center: http://wp-support.crm.worldpay.com/app/answers/detail/a_id/1132/~/what-is-an-installation-id-or-instid%3F 

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    Where can I find it?

    1. Log in to the Merchant Administration Interface using your username and password by clicking the below link: https://secure.worldpay.com/sso/public/auth/login.html?serviceIdentifier=merchantadmin

    2. Click Installations on the left hand menu and you will see your Installation ID number (6-digit numbers)

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    Let us know if you need more help.