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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    I cannot save changes in any of my forms.

    Asked by demidrol on January 24, 2017 at 01:40 PM

    Today I was trying to change background images in my forms and after that Save function didn't work anymore.

    Using Revision History I canceled all changes but it didn't help. Save does not work still.

    What I've tried to solve the issue:

    - Disable Autosave

    - Logout/Login

    - Clean Form Caches

    - Clean Browser cache


    My forms: https://form.jotformeu.com/70082502078349  and https://form.jotformeu.com/70086382099362



  • Profile Image

    Answered by demidrol on January 24, 2017 at 03:30 PM

    It seems I found the reason. Before I changed background images I had added a few rows to matrix. And it led to malfunctions in conditional logics although there wasn't any errors.

    After I deleted all conditions and recreated them again save function began working correctly.

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    JotForm Support

    Answered by david on January 24, 2017 at 06:20 PM

    We had some issues earlier delay between datacenters.  This should be mostly settled at this point.  Form updates should be displayed instantly.