Payment Fields In The Wizard Get Frozen

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    christelt
    Asked on January 24, 2017 at 01:42 PM

    When I try to edit payment fields in the wizard it freezes. I select the Authorize.Net Payment Field box. I select the wizard. The side bar opens up and stays white. I cannot close or make any other form changes.

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    david
    Answered on January 24, 2017 at 03:41 PM

    I cloned your form to test it and I was able to reproduce the issue.  When I deleted the field and replaced it with a new Authorize.net field, everything worked correctly once again. 

    Try deleting your current field then replacing it with a new one.  If that still does not work, let us know and we will be happy to have another look.

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    christelt
    Answered on January 24, 2017 at 03:58 PM

    I tried and it's still freezing. I also tried switching to jotform 4.0, but had the same result.

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    christelt
    Answered on January 24, 2017 at 04:04 PM

    If I add a new Authorize.net field, It sometimes lets me put in the API and Transaction keys, but when I go to set up products, it freezes again.

    Thanks!

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    david
    Answered on January 24, 2017 at 04:15 PM

    This is now fixed.  Let us know if the issue persists and we will be happy to have another look.

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    christelt
    Answered on January 24, 2017 at 04:45 PM

    It works! Thank you!