What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment Fields In The Wizard Get Frozen

    Asked by christelt on January 24, 2017 at 01:42 PM

    When I try to edit payment fields in the wizard it freezes. I select the Authorize.Net Payment Field box. I select the wizard. The side bar opens up and stays white. I cannot close or make any other form changes.

    Page URL:
    https://form.jotform.com/70234355711146

  • Profile Image
    JotForm Support

    Answered by david on January 24, 2017 at 03:41 PM

    I cloned your form to test it and I was able to reproduce the issue.  When I deleted the field and replaced it with a new Authorize.net field, everything worked correctly once again. 

    Try deleting your current field then replacing it with a new one.  If that still does not work, let us know and we will be happy to have another look.

  • Profile Image

    Answered by christelt on January 24, 2017 at 03:58 PM

    I tried and it's still freezing. I also tried switching to jotform 4.0, but had the same result.

  • Profile Image

    Answered by christelt on January 24, 2017 at 04:04 PM

    If I add a new Authorize.net field, It sometimes lets me put in the API and Transaction keys, but when I go to set up products, it freezes again.

    Thanks!

  • Profile Image
    JotForm Support

    Answered by david on January 24, 2017 at 04:15 PM

    This is now fixed.  Let us know if the issue persists and we will be happy to have another look.

  • Profile Image

    Answered by christelt on January 24, 2017 at 04:45 PM

    It works! Thank you!