What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We are not receiving forms

    Asked by Maxipartes on January 25, 2017 at 07:50 AM
    Hello, we have a problem with the service, we send the link with the forms to our clients, they complete the form and they send it but it is not reaching our mail. Please help us determine what is happening? We wait your answer.
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    JotForm Support

    Answered by Welvin on January 25, 2017 at 09:25 AM

    Your email address has been bounced listed. This is the reason why you are no longer getting the form emails. You should see this when you log in and view your forms.

    I've fixed this, but I we recommend doing the following:

    1. Make sure to add noreply@jotform.com to your safe sender list in your Hotmail account settings.

    2. Mark emails related to Jotform in your spam folder as not spam. 

     

    Let us know if you need further assistance.