Something is preventing me from editing my forms...

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    Asked on January 25, 2017 at 04:12 PM

    After I go to "Edit form" from the My Forms menu, if I click in any field to edit it, the website stops responding. It will reload successfully, but if I try to make an edit again, the same thing happens. It just says the form is not responding. My internet connection is fine, and this is not happening on other sites. 

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    Answered on January 25, 2017 at 05:06 PM

    We do apologize about the problem you are having here with editing forms and thanks for letting us know about this issue, that definitely doesn't sound right so we'll take a look.

    I've tested this on my end but I am able to click and edit without any issues so unfortunately I am unable to replicate this problem right now.

    But, I have also cleared your form cache from our end to refresh your forms for you and I would ask that you log out then log back into your account and try again.

    If so then may we know what was the last form you attempted to edit when this problem happened?

    Also, what browser|browser version are you using when this problem occurs? 

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    Answered on January 25, 2017 at 05:42 PM

    Thank you - I think when you cleared the cache and refreshed it, it started working again.