How long is my account disabled?

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    Asked on January 25, 2017 at 05:17 PM

    My account was disabled because my submissions were at capacity. I deleted many submissions to below capacity. How long until my account is re-enabled?

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    Answered on January 25, 2017 at 08:28 PM

    You have reached the limit of payments received for a free account (10 payments per month), so your forms will remain disabled until the end of January. The submission counter will reset on the first day of the next month (February 1). Your forms will be enabled on that date. 

    If you want to increase the limits of submissions and payments received, you can upgrade to one of our plans here: