What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long is my account disabled?

    Asked by greennv on January 25, 2017 at 05:17 PM

    My account was disabled because my submissions were at capacity. I deleted many submissions to below capacity. How long until my account is re-enabled?

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    JotForm Support

    Answered by Chriistian on January 25, 2017 at 08:28 PM

    You have reached the limit of payments received for a free account (10 payments per month), so your forms will remain disabled until the end of January. The submission counter will reset on the first day of the next month (February 1). Your forms will be enabled on that date. 

    If you want to increase the limits of submissions and payments received, you can upgrade to one of our plans here: https://www.jotform.com/pricing

    Regards.