What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form is showing as disabled but it's not.

    Asked by kkanders on January 25, 2017 at 05:38 PM

    I just created a form that was working perfectly until I tried adding a theme. Now it is showing as disabled. Please help!

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    Answered by Ian on January 25, 2017 at 09:17 PM

    I checked your account and it was auto-suspended. And that happened by our anti-phishing system that detects and disables suspicious forms. I reviewed your forms and it most probably happened because you are collecting passwords in your forms and since our forms are not allowed to be used for  such purposes our system detected them as threat.


    I had deleted the password field from the form and  whitelisted your form and re-activated your account so your forms should load now.

    Hope this helps.