What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I repair an integration that has stopped working?

    Asked by jrh823 on January 25, 2017 at 05:53 PM

    I am trying to test a form that is integrated to a Google Sheet. In previous years this integration has functioned properly and the submitted information has automatically appeared in the Google Sheet. However, now when I enter a test submission, it is listed under "View Submissions" when I am logged into the JotForm website, but the data does not appear in the corresponding Google Sheet. Could you please help me figure out how to fix this integration?

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    JotForm Support

    Answered by BDAVID on January 25, 2017 at 09:22 PM

    Simply remove the integration, and integrate back again: https://www.jotform.com/help/228-How-to-Integrate-Form-with-Google-Spreadsheet 

    Let us know if you need more help.