What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I reset my submission count?

    Asked by kliewerm74 on January 26, 2017 at 02:00 PM

    If I have 10 submissions, then download them to Excel or .pdf, then delete all 10 submissions, will my submission count go down to 0 or will it stay at 10?

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 26, 2017 at 02:58 PM

    It will stay at 10 submissions. You can wait for the monthly limit reset every first day of the month. Form views and submissions will be reset back to 0. 

    If you're referring to the submission storage, yes you can delete the submission to reduce the number of submission storage.

    If you have any questions, please contact us again. Thank  you.