What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error in billing

    Asked by aaar328 on January 26, 2017 at 09:12 PM

    We have not used Jotform in years, but you have been billing us $9.95 a month. 

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    JotForm Support

    Answered by NeilVicente on January 27, 2017 at 01:21 AM


    I can see that you have just cancelled the subscription. I have escalated your case to our higher ups for evaluation.

    You will receive a message as soon as possible.