What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Sections of forms are missing in email

    Asked by damarismia on January 27, 2017 at 12:47 PM

    I am noticing that are parts/sections of my forms that are not being shown in the email. In my emails, it looks like those sections were NOT filled but when I go to the inbox in JotForm, I can see them there. This is not a good thing to be happening because I look at all the forms in my email. Please help. THanks!

  • Profile Image
    JotForm Support

    Answered by Kevin_G on January 27, 2017 at 01:33 PM

    I have submitted one of your forms and I can see all the content is being emailed, here're some screenshots from the emails I received and the email that was sent to you. 

    I have checked on this form http://www.jotform.us/form/70125445027145 

    Could you please let us know if you were able to resolve the issue? 

    If this is not the form you're referring to, pelase provide us with the form link so we can properly test it. Also, you could try re-creating the email notification, this should help you to get the fresh data from your form without any modification.