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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Payment field label names were all screwed up

    Asked by BBC2016 on January 28, 2017 at 11:05 PM

    why does the code not work???? 

    the url is here: http://buildingbridgescoalition.org/donate-now/

    the code is not working though?? WHY??

     

    each option should have CHECKMARK before option. and it should look like this but BOLD EACH FIRST LINE OPTION.

     

     

     

     

    Suggested Donation
    Thank you in advance for your contribution!

     

     

    Pick Your Donation
    Thank you for your generosity!

     

    Pay Your BBC Membership Dues for 2016
    Select one of the options in the pull-down menu

     

     

    <iframe id="JotFormIFrame" style="width: 100%; height: 825px; border: none;" src="https://form.jotform.com/61881093178160" width="300" height="150" frameborder="0" scrolling="no">

    </iframe>

  • Profile Image
    JotForm Support

    Answered by jonathan on January 28, 2017 at 11:59 PM

    The issue with the items/product label names of the Payment field in your form https://www.jotform.us/form/61881093178160 was due to the reason you have used html codes within the items/products text.

    Ex:

     

    You should not do this as it will only cause issue with the payment field on the form.

    If you want to add style and formatting on the text of the payment field items names, you should use injected CSS codes instead.

    Ex:

     

    I suggest you review the injected CSS codes on your form also because I see a lot of error in the CSS codes.

    Hope this help. Let us know if you need further assistance.

  • Profile Image

    Answered by BBC2016 on January 30, 2017 at 06:08 PM

    I cant figuere this out!!!!!!!!!!!!!!!!!! HELP!!!!!!!!!!!!!

     

    I'm so upset and frustrated!

     

    You didnt trell me how to do it - at least I'm not uderstanding it.

     

     

     

     

    each option should have CHECKMARK before option. and it should look like this but BOLD EACH FIRST LINE OPTION.

     

     

     

     

    Suggested Donation
    Thank you in advance for your contribution!

     

     

    Pick Your Donation
    Thank you for your generosity!

     

    Pay Your BBC Membership Dues for 2016
    Select one of the options in the pull-down menu

     

  • Profile Image
    JotForm Support

    Answered by jonathan on January 30, 2017 at 07:34 PM

    Did you include screenshot images on your last response? The images were not included so we could not review them. Follow this guide on how to included images when responding to this thread.

    --

    each option should have CHECKMARK before option.

    Did you meant you wanted the item/product to be selected by default?

    You can enable the selected by default option in the payment field.

     

     and it should look like this but BOLD EACH FIRST LINE OPTION.

    As I mentioned previously, you cannot add html codes within the label names of the items/products in the Payment field.

     

    You can check my demo form https://www.jotformpro.com/form/70279352511958

    You can clone this form if you like so you can better review it on your Form Builder.

    User guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    Let us know if you are still not able to make it work.