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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    For some reason it won't let me log on to my account

    Asked by Aaron on January 29, 2017 at 11:13 AM

    Everytime i try to log on it won't allow it..

     

    Any help would be great

     

    Thanks 

    Aaron

  • Profile Image
    JotForm Support

    Answered by KadeJM on January 29, 2017 at 01:42 PM

    Thanks for letting us know about this trouble you're having with logging into your jotform account and we do apologize about it.

    I checked your account to investigate this issue but, your account is active and I didn't find anything to be blocking you from logging in.

    I've gone ahead and whitelisted your ip address that we have associated with your account so maybe that will help.

    Please try logging in again to see if it'll work now.

    If the problem continues then I would suggest trying another browser to make sure it's not that and also let us know so we can check on this more if needed.