What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Create PDF function is not completing on this form

    Asked by CCSS_conference on January 30, 2017 at 11:57 AM
    ("Create PDF" is also hanging and never completing on this form for some reason.)  Thank you!
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    JotForm Support

    Answered by Jan on January 30, 2017 at 12:59 PM

    We are currently not having any issues with the Create PDF function. I created a simple form and I was able to convert it to fillable PDF form.

    I cloned your form and I was able to convert it to a fillable PDF form as well. However, it took me 40 seconds to generate the PDF.

     

    Also, not all fields are in the PDF form. It is because that conditions, form collapse and widgets are not supported in the fillable PDF.

    Please check this user guide for more information about the fillable PDF form: https://www.jotform.com/help/312-JotForm-Fillable-PDF-Creator-With-All-Points.

    Please try it again and wait for at least 2-3 minutes for it to finish. You can also try using another browser just to check if you will be able to generate a PDF form or not.

    Hope that helps. Thank you.

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    Answered by CCSS_conference on January 30, 2017 at 03:10 PM

    Thank you!

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    JotForm Support

    Answered by Jan on January 30, 2017 at 03:17 PM

    Glad I can help. If you need further assistance, let us know. Thank you.