What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I easily respond to a form submission?

    Asked by OvertimePhoto on January 31, 2017 at 02:02 PM

    Hi,

    I have a disbursement request form and would like to respond with the check number once written. Is there a way to do so in a form? I found the Respond button in submissions - is that the best way?

    Thanks!

    Jim

    Page URL:
    https://form.jotform.com/70305302284950

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    JotForm Support

    Answered by NeilVicente on January 31, 2017 at 02:58 PM

    Hi Jim,

    Sending a response through the submissions page is one way to do that. What we highly recommend though is to reply to the notification email through your own email inbox.

    I checked your form and your notification already has "Reply-To Email" set up correctly. 

    Because of that, clicking reply on whichever email client you're using should automatically populate your customer's email as the recipient of your response, so it should be good to go!

    Hope this answers your question.

    Thanks!