I deleted the unused forms but my submissions storage limit is still the same

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    Asked on January 31, 2017 at 04:39 PM


    I deleted unused forms, but their submissions were not deleted and are still counted! Can you please Help, as the submission storage is almost reached and i can not find where to delete them.

    Furthermore some time ago this acount was granted more features for free, as we proved that we are a organisation that is a Registered charity. Unluckily this was deleted. Is it possible to reactivate this?

    kind regards, mario


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    Answered on January 31, 2017 at 05:25 PM

    If you still have the form on your Trash Folder, then that is the reason. You have to purge the form to restore the limit. I have recalculated your total submissions storage, that makes a difference but still close to the limit. 

    As for the other concern, do you mean to say a paid subscription? I can't seem to find a record for that. We still have the non-profit discount. If you want to avail, you can submit your application here: https://www.jotform.com/nonprofit/