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    I am having trouble with the conditions.

    Asked by NHEMICE12 on February 01, 2017 at 05:38 AM

    I am having trouble with the conditions today, I retested the logic one final time which was working fine before the CNY and today, everything is not working as planned. I clone a link here for you to set

    https://form.jotform.me/70312271184447

    Before 2017-02-02 1500 show content in "before bar"

    After 2017-02-02 1500 show content in "after bar", with condition on selection on langauge, Eng to show "eng bar" , Chi to show "chi bar" (hide "before bar")

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    JotForm Support

    Answered by Chriistian on February 01, 2017 at 07:43 AM

    I am currently checking your form. Please give me sometime to further investigate the issue. I will get back to you as soon as I get a result. Regards.

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    JotForm Support

    Answered by Chriistian on February 01, 2017 at 08:26 AM

    As per further checking, you can implement the logic you mentioned -
    "Before 2017-02-02 1500 show content in "before bar"
    After 2017-02-02 1500 show content in "after bar", with condition on selection on langauge, Eng to show "eng bar" , Chi to show "chi bar" (hide "before bar")" - by adding the conditions as shown below:

     

    You can also check this sample cloned form that I have created so you can test it: https://form.jotform.com/70313373982962. You can also clone the form to have a closer look on the setup. To clone a form, just follow the instructions provided in this article: How to Clone an Existing Form from a URL.

     

    Do let us know if you need further assistance.
    Regards.

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    Answered by NHEMICE12 on February 01, 2017 at 07:48 PM

    I'm sorry but it is not working on my end as you said it would, I tested it individually to see the effect and the results as below

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    JotForm Support

    Answered by Chriistian on February 01, 2017 at 09:15 PM

    I cannot see the current time when you took the screenshot so I cannot verify the conditions are being triggered on your end or not. Nevertheless, I cloned and checked the condition on your your form https://www.jotform.com/70312271184447 from my end and it says that if the Date is Before 2017-02-02 9:00, then Show the Before bar.

    Since it is already 10am on my end, this condition will not be fulfilled and the Before bar will be hidden. As seen in the screenshot below, the Before bar is hidden because the condition is not fulfilled.

    And if I change the condition so that the Before Bar appears if the Date is Before 2017-02-02 11:00, then the condition is triggered and the before bar is visible.

    Can you please clone my demo form instead and see if the conditions there are working on your end? Here's the link to my demo form: https://form.jotform.com/70313373982962 

    Please let us know if the issue persists.
    Regards.

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    Answered by NHEMICE12 on February 01, 2017 at 10:19 PM

    Okay, I have clone your form and adjusted a bit by changing the bar to invisible nothing else. Same thing happening to me over these few days, it was working fine before and after retesting it again, others things turns out wrong.

    In order to test your logic, I advance my computer time

    The before is working

    But the after, will no show the Eng or Chi Bar upon selection

     

     

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    JotForm Support

    Answered by Chriistian on February 02, 2017 at 12:43 AM

    I did some tests and I can confirm that the eng bar is not being triggered even if the rules are fulfilled. Please allow me some time to investigate this further and I will get back to you shortly. Thank you.

     

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    JotForm Support

    Answered by Chriistian on February 02, 2017 at 12:56 AM

    After further testing, I was able to identify that the reason why the condition is not being triggered is because it is still not After February 2, 2017. Even if the time is after 15:00, the date is not, so it is not triggering. The condition will only be fulfilled if the the Date is February 3.

    If you want the condition to be triggered now (Feb 2), you can change the condition to After February 1, 2017.

    This will now show the eng bar as specified in the condition.

    Cheers.

     

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    Answered by NHEMICE12 on February 02, 2017 at 01:39 AM

    Dear Christian, you are a life saver, I was going crazy over this conditions, it was working fine then upon presentation, it went dead. And today we have to sent out the link to the delegates. Thank you so much for solving the problem.

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    JotForm Support

    Answered by olivia on February 02, 2017 at 02:48 AM

    On behalf of my colleague, you are welcome. We are glad to know that your issue is resolved.

    If you need any other supports, please don't hesitate to contact us again.

    Thank you.