What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Question about proration of yearly plans.

    Asked by apppros13 on February 01, 2017 at 07:55 PM

    If we were to choose a yearly plan and then before the year is up, upgrade the plan, do you do a proration? 

    If so, how does that work? 

    Meg

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    JotForm Support

    Answered by Chriistian on February 01, 2017 at 11:01 PM

    If you are paying by credit card, then our payment processor will automatically prorate the unused time on your yearly plan into your next upgrade. So if you are on Bronze yearly and after 7 months you upgrade to Silver Yearly, the unused 5 months time from Bronze yearly will be prorated into the Silver payment, so you will not be paying the full price for Silver yearly.

    Please let us know if you need further assistance.
    Regards.