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    Why does data on field does not show on the print out/emailed form?

    Asked by maejanice on February 01, 2017 at 09:39 PM

    A blank field was filled up but data does not show on the printed/emailed form? 

    Page URL:
    https://form.jotform.co/70098054711857

    Screenshot
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    JotForm Support

    Answered by ashwin_d on February 02, 2017 at 01:26 AM

    Hello maejanice,

    If I understand your issue correctly, you mean to say that input data is not being displayed in submission emails. Is that correct?

    The screenshot which you have shared is not clear. If the submission email which you have received does not show the input data but it was filled up, the best way to solve this problem is by deleting the existing email alert and adding a new one. Please note that a new email alert will always include all the form fields. Please check the screenshot below on how to delete email alert and add a new one:

     

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!