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    Option to not use payment gateway no longer working.

    Asked by VolleyballQLD on February 02, 2017 at 09:40 PM

    A form I had working last year is not working this year.  I have an option to either use the payment gateway Stripe to pay the total nomination fee or we will invoice the school.

    If they choose invoice the school I hide the payment field.  But after hitting submit a page comes up saying there was an error and their credit card was not charged.

    Has the rules of hiding a field changed since last year, as this way of doing it worked fine last year.

    Page URL:

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    JotForm Support

    Answered by Chriistian on February 03, 2017 at 01:07 AM

    I cloned your form but I can't seem to replicate the issue on the clone. If I choose invoice then I am able to submit the form successfully.

    I see you have two conditions for the same Amount Owing field. Can you try removing the condition for "Invoice My School"? Even with this removed, the credit card field will only display if the item selected is Credit Card. It will not show up if you choose invoice.

    If the issue persists, please let us know.
    Thank you.

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    Answered by VolleyballQLD on February 03, 2017 at 05:19 AM

    I have tried again and I am still getting the same error.  Have tried on Windows Edge and Firefox.

    I need this form up this week, is there some other way to achieve what I want.




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    JotForm Support

    Answered by liyam on February 03, 2017 at 05:29 AM

    Hello Jill,

    Please edit your Preferences on Clear Hidden Field Values and change it to either Clear on Submit or Clear on Being Hidden. You can check the screenshot for the steps:

    If you have questions or if you need assistance, please let us know.

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    Answered by VolleyballQLD on February 14, 2017 at 12:10 AM

    Hi liyam,

    Thanks "Clear on Being Hidden" worked well.  The "Clear on Submit" caused problems by clearing the calculated fee and passing zero onto to Stripe, or something like that.



    Jill Kelly

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    JotForm Support

    Answered by Chriistian on February 14, 2017 at 01:17 AM

    Glad to know that the "Clear on Being Hidden" worked well. Please let us know if you need further assistance.