Form data not being forwarded even though it is being filled

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    Deborah.Miller
    Asked on February 03, 2017 at 01:44 PM

    When users are submitting a form, it doesn't look like the data is saving. The information from this form is critical, can you please tell me if we are able to get to the data?

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    david
    Answered on February 03, 2017 at 03:09 PM

    Your form fields are being hidden after the selections are made and the option to clear hidden fields when submitting the form is enabled:

    Change this to "Don't Clear" as shown in the screenshot above and the data will be retained if the field is hidden.

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    Deborah.Miller
    Answered on February 03, 2017 at 03:35 PM

    Perfect, that worked, thank you! Didn't realize that would be selected by default.

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    iahfsj
    Answered on February 04, 2017 at 10:55 AM

    Is this something new?  I was getting information before that is now not being sent. I just went through all my forms and changed this preference.  Hope this works.

     

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    Jan
    Answered on February 04, 2017 at 02:02 PM

    @iahfsj

    I created a separate thread for your inquiry. Please wait for our reply on this thread: https://www.jotform.com/answers/1056789.

    Thank you.