What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form data not being forwarded even though it is being filled

    Asked by Deborah.Miller on February 03, 2017 at 01:44 PM

    When users are submitting a form, it doesn't look like the data is saving. The information from this form is critical, can you please tell me if we are able to get to the data?

    Page URL:

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    JotForm Support

    Answered by david on February 03, 2017 at 03:09 PM

    Your form fields are being hidden after the selections are made and the option to clear hidden fields when submitting the form is enabled:

    Change this to "Don't Clear" as shown in the screenshot above and the data will be retained if the field is hidden.

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    Answered by Deborah.Miller on February 03, 2017 at 03:35 PM

    Perfect, that worked, thank you! Didn't realize that would be selected by default.

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    Answered by iahfsj on February 04, 2017 at 10:55 AM

    Is this something new?  I was getting information before that is now not being sent. I just went through all my forms and changed this preference.  Hope this works.


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    JotForm Support

    Answered by Jan on February 04, 2017 at 02:02 PM


    I created a separate thread for your inquiry. Please wait for our reply on this thread: https://www.jotform.com/answers/1056789.

    Thank you.