- Deborah.MillerAsked on February 03, 2017 at 01:44 PM
When users are submitting a form, it doesn't look like the data is saving. The information from this form is critical, can you please tell me if we are able to get to the data?Page URL:
- JotForm SupportdavidAnswered on February 03, 2017 at 03:09 PM
Your form fields are being hidden after the selections are made and the option to clear hidden fields when submitting the form is enabled:
Change this to "Don't Clear" as shown in the screenshot above and the data will be retained if the field is hidden.
- Deborah.MillerAnswered on February 03, 2017 at 03:35 PM
Perfect, that worked, thank you! Didn't realize that would be selected by default.
- JotForm SupportJanAnswered on February 04, 2017 at 02:02 PM
I created a separate thread for your inquiry. Please wait for our reply on this thread: https://www.jotform.com/answers/1056789.