What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment wizard: Ability to provide flat rate shipping options within a range?

    Asked by ElleEstLuLaRoe on February 03, 2017 at 02:27 PM

    I'm wondering why jotform still hasn't opened up their shipping options a bit more. 


    For example, we do flat rate shipping within a range, so if a customer spends $30 or less, they pay $5 shipping, $31-$50, they pay $10 shipping, and so on. 


    I currently have these ranges set up on my forms as "products" the problem being that customers often choose a cheaper shipping amount than what they owe.  I wish there was a way to "force" the form to apply a flat rate shipping depending on the range of $ they have spent.

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    JotForm Support

    Answered by Kiran on February 03, 2017 at 03:53 PM

    Unfortunately, this is not possible with the payment wizard at the moment. You can only choose the shipping rate by per product or per transaction (flat). 

    Let me forward the thread as a feature request for evaluation. I cannot guarantee that the feature will be implemented or cannot provide any ETA for implementation. However, if there is any update in this regard, you'll be posted here.

    Thank you! 

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    Answered by ElleEstLuLaRoe on August 02, 2017 at 03:10 PM

    Still hoping you'll add some more features to the shipping options.


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    JotForm Support

    Answered by Kiran on August 02, 2017 at 04:22 PM

    Unfortunately, there is no update yet on this feature. I notice that the feature is currently under low priority and we cannot provide any ETA in this regard. Once the feature is made available, we'll update it here on this thread.

    Thank you for your patience and understanding.