What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is there a way to change my username?

    Asked by wisepenny on February 04, 2017 at 11:43 AM

    Hi there -- I've created an account with JotForm and now need to hand it over to someone else. The forms, email and password can remain the same, but I'd like to change the username. Is this possible? 

    Many thanks in advance!

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    JotForm Support

    Answered by Jan on February 04, 2017 at 02:54 PM

    Yes, it is possible to change your username. Please take note that only JotForm staff can change your username. Please provide at least 3 possible usernames so that we can check for its availability. If the first one is available, we'll change your username immediately.

    We'll wait for your reply. Thank you.

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    Answered by wisepenny on February 05, 2017 at 10:45 AM
    Hi there --
    Many thanks for your reply! Any of these three would be fine:
    - casalongmont (preferred)
    - cdlelongmont
    - casaesperanza
    Thanks again -- V
    ...
  • Profile Image
    JotForm Support

    Answered by Jan on February 05, 2017 at 12:10 PM

    As per your request, I have changed your username from (wisepenny) to (casalongmont). Please log out from JotForm and then log back in to verify the changes.

    Please note that you need to re-create the custom URLs if you have one since it is still using the old username.

    If you have any questions, let us know. Thank you.

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    Answered by wisepenny on February 05, 2017 at 01:45 PM
    Thank you so much!
    ...