What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I get to the new jotform?

    Asked by cultad on February 04, 2017 at 06:11 PM

    I was using it but had problems so I switched back to the old version. Is there a way to toggle back and forth? Now I canot find the new version. Thanks.

  • Profile Image
    JotForm Support

    Answered by John_Benson on February 05, 2017 at 02:29 AM

    You can toggle the Form Builder version in the Account Settings page. Here's the link: https://www.jotform.com/myaccount/settings

    Hope that helps. If you have any questions, please contact us again. Thank you.

  • Profile Image

    Answered by cultad on February 10, 2017 at 11:00 PM

    You should make it easier to switch back and forth.

  • Profile Image

    Answered by cultad on February 10, 2017 at 11:03 PM

    Version 4 is checked but still old version. You need to have a big link where you can switch back and forth.

  • Profile Image
    JotForm Support

    Answered by John_Benson on February 11, 2017 at 04:00 AM

    You need to clear your browser cache and try it again. It should go to the version 4.0 after the cache is cleared. Here's a guide: http://www.refreshyourcache.com/en/home/

    If the issue persists, let us know so we can investigate it further.

    You can also do this, select your form and click the More drop down menu then select the Edit V4. See the image below:

    You can also toggle back to form builder version 3. Please check the image below:

    Hope that helps. If you need further assistance, please contact us again. Thank you.