- paul714Asked on February 06, 2017 at 04:45 PM
SEND ME REAL STATS not that BS.
I will expect an answer ASAP and my account level reset and a refund ASAP !!
I have attached M server stats.
The entire site has had less than 1,800 pages views since it was built last WEEK!
SEE SEVER STATS from 1:54 PM Chicago on Feb 6, 2017
Total pages servers only 1221 in Feb.
STOP CHEATING US
STOP USING HHTP server request as your counter ... Wake UP !!!!!!! Please !!
DO I need to draw you a big red arrow?
FIX your MATH.
- JotForm SupportWelvinAnswered on February 06, 2017 at 04:51 PM
As mentioned in the original thread, I have created a ticket on this thread and forwarded it to our developers. If there are updates, you should know it on this thread.
I have also reset your current form views count to zero. As for the refund, I will ask this to our billing team. The payment is made through Stripe and the Premium is not available on our dashboard. I'll let you know.
- JotForm SupportWelvinAnswered on February 06, 2017 at 05:12 PM
My apologies. You are actually on the Bronze plan and I have just switched you to the Monthly Plan. If you want to go for the yearly, let us know here. A refund of $15.48 is made for your payment on January 30, 2017.
You have a closing balance of $30.72 USD, you can check your receipt here: https://www.jotform.com/invoice?u=paul714&id=2017-02-06_17:09:25.
Let us know if you need anything else.