What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Views: detailed report about the current form views in the account

    Asked by paul714 on February 06, 2017 at 04:45 PM

    SEND ME REAL STATS not that BS.

    I will expect an answer ASAP and my account level reset and a refund ASAP !!

    I have attached M server stats. 

    The entire site has had less than 1,800 pages views since it was built last WEEK!

     

    SEE SEVER STATS from 1:54 PM Chicago on Feb 6, 2017

    Total pages servers only 1221 in Feb.

    STOP CHEATING US 

    STOP USING HHTP server request as your counter ... Wake UP !!!!!!! Please !!

     

    DO I need to draw you a big red arrow?

     

    FIX your MATH.

  • Profile Image
    JotForm Support

    Answered by Welvin on February 06, 2017 at 04:51 PM

    As mentioned in the original thread, I have created a ticket on this thread and forwarded it to our developers. If there are updates, you should know it on this thread.

    I have also reset your current form views count to zero. As for the refund, I will ask this to our billing team. The payment is made through Stripe and the Premium is not available on our dashboard. I'll let you know. 

  • Profile Image
    JotForm Support

    Answered by Welvin on February 06, 2017 at 05:12 PM

    My apologies. You are actually on the Bronze plan and I have just switched you to the Monthly Plan. If you want to go for the yearly, let us know here. A refund of $15.48 is made for your payment on January 30, 2017. 

    You have a closing balance of $30.72 USD, you can check your receipt here: https://www.jotform.com/invoice?u=paul714&id=2017-02-06_17:09:25.

    Let us know if you need anything else.