What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account is suspended

    Asked by jpkutara  on February 07, 2017 at 03:20 AM


    Please help. Why my account has been suspended.




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    JotForm Support

    Answered by amy on February 07, 2017 at 03:37 AM


    We're sorry for the inconvenience you have.

    I have checked your account and I have seen that your account has been suspended automatically by our phishing system.

    Please do not request any kind of password information from your users as you can see the screenshot below:

    This situation violated our Term Of Use.

    However, as I have understood the purpose of this field is to allow only admin users fulfil the special area on the form. So that, I have reactivated your account again.

    Please change the word of "Password" in your forms. For example; you can write "Keyword" instead.

    Thank you for your understanding.