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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account is suspended?

    Asked by jpkcentral  on February 07, 2017 at 03:22 AM


    Please help. Why my account has been suspended?



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    JotForm Support

    Answered by candy on February 07, 2017 at 03:43 AM



    I have checked your account and I have seen that your account has been suspended as you have requested a password information from users as you can see in the following screenshot:



    This situation violated our Term Of Use.


    However, as far as I understand its purpose, you have used that password field as a 'keyword' in order to show the rest of the fields, not to collect passwords. So, that I've re-activated your account again.

    I recommend you to use "keyword" word for the field, instead of "password" word in your form. 


    Thank you for your understanding.