What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I remove the shipping from one item in the Authorize.net payment form?

    Asked by KristiLarson on February 07, 2017 at 10:35 PM

    Hopefully this is my last question for this form. You have been a great help, thank you! Is there a way to not include shipping on a donation if the person only chooses to make a donation...or is there a way to add text next to the field indicating that if they wish to make a donation instead of purchasing a t-shirt to visit the Foundation's website? Thank you!


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    Answered by Ian on February 08, 2017 at 01:36 AM

    You can set Shipping per Product item instead of Flat shipping rate

    Hope this helps.

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    Answered by KristiLarson on February 08, 2017 at 09:45 AM
    If all items except for the donation require a flat shipment amount, how do I remove shipping just for the "Donation" section.
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    JotForm Support

    Answered by Welvin on February 08, 2017 at 11:13 AM

    I'm sorry, but I don't think this is possible in the payment integration. A workaround would be to set up a donation form and put a link on it in the item purchase form. The person can then click on that link if he or she wish to make a donation instead.

    Or, embed the donation form to your website and place an instruction in the item purchase form.