What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my form is disabled?

    Asked by onlinetemp on February 08, 2017 at 02:19 PM


    a few days ago I created a form, but now I get a notification "This form is disabled."

    I think it's some mistake, can you please fix it so I continued to use your products.


    Best regards,


    Page URL:

  • Profile Image
    JotForm Support

    Answered by jonathan on February 08, 2017 at 03:28 PM


    Your forms and account were suspended because you have created forms that violates the Terms of Use.

    You cannot use the form to capture credit card account data. This is considered a phishing method and is illegal.


    You have to comply first to the terms and remove all components on your forms that violate the terms before we can request for consideration to reactivate your account and forms.

    Let us know if still not clear.

    Thank you.