What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why Autoresponders are not sent?

    Asked by minareydman on February 09, 2017 at 09:37 AM

    When some completes and submits the form I have created, they are not getting a confirmation email.  Can you please advise why?

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    JotForm Support

    Answered by Nik_C on February 09, 2017 at 11:25 AM

    Your form is encrypted, so that's why Autoresponders are not sent. If the autoresponders were sent you would have to share the key with everybody in order for them to view the submission data.

    Let us know if you have any further questions.

    Thank you!