Why Autoresponders are not sent?

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    Asked on February 09, 2017 at 09:37 AM

    When some completes and submits the form I have created, they are not getting a confirmation email.  Can you please advise why?

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    Answered on February 09, 2017 at 11:25 AM

    Your form is encrypted, so that's why Autoresponders are not sent. If the autoresponders were sent you would have to share the key with everybody in order for them to view the submission data.

    Let us know if you have any further questions.

    Thank you!