What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my form has been disabled?

    Asked by racingwinds on February 09, 2017 at 05:08 PM

    Hi, my form is disabled for no reason.  Can someone assist asap please?


    Thank you!

    Page URL:

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    JotForm Support

    Answered by Kevin_G on February 09, 2017 at 07:22 PM

    I have checked your form and found you're asking for credit card information, do note that asking for this and other sensitive info goes against our terms, here's also a screenshot of the guilty fields: 

    I have removed them from your form so you avoid it to get disabled again, please also take a look on our terms so you know what you cannot ask in your forms: http://www.jotform.com/terms/ 

    If you need to collect payment info then you must use our current payment integrations, there're some of them that will allow you to charge your customer on a later date and get the payment info, please check on this guide for more info: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization 

    If you have any question, let us know.