What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I upgraded, logged in on a sub account and now can't use our forms.

    Asked by Tania on February 12, 2017 at 03:29 PM

    We are seeing the upgrade on our  sub account (SportsAd), but not seeing the upgrade on the main account can you please apply the upgrade to our main account so all subgroups can use jotforms asap.

     

    thanks

     

    Tania

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    JotForm Support

    Answered by Chriistian on February 12, 2017 at 08:42 PM

    Please let me inform you that upgrades only apply to one account. When you upgrade a sub-account, the upgrade will only take effect on that sub-account, even if it is connected to a main account, and vice versa.

    I see that the main account l.doig has now been upgraded to Silver, as is the sub-account named SportsAd. Both accounts are currently subscribed to Silver yearly. Since you have already upgraded the main account, would you like to refund the payment made on the sub-account SportsAd? Please contact us while logged in to SportsAd account, and we will proceed accordingly.

    Regards.