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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problem with Account

    Asked by Robert on February 12, 2017 at 10:59 PM

    This is Robert from AA_C.

    Can someone please contact me by email about a major problem with my account that has occured since I had the user name hanged. 

    email: rbc@aac.ca



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    JotForm Support

    Answered by Chriistian on February 13, 2017 at 03:50 AM


    Can you please give us more details of the major problem with your account? I checked the account (AA_C) and it looks fine. Are you not able to login to your account? If so, please let us know.

    We'll be waiting for your response.

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    Answered by Robert on February 13, 2017 at 10:45 AM
    The problem has been resolved by changing the user name back to AA_C … Thank you.
    Yesterday I sent out a number of help requests as I didn’t hear back from my earlier ones.
    There is no problems…
    Thank you,